Relationship Manager needed at Michael Stevens Consulting
Job title : Relationship Manager
Job Location : Lagos
Deadline : October 09, 2023
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Job Description
- A Relationship Manager is responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.
- They possess excellent communication and problem-solving skills and work closely with sales and marketing teams to boost profitability and customer satisfaction.
Job Brief
- We are looking for a Relationship Manager to build and preserve trusting relationships with our customers.
- We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
- To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
- We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
- Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.
Responsibilities
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors.
Requirements and Skills
- BSc / BA in Business Administration or similar field.
- Proven experience as a Client Relationship Manager
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset.
How to Apply for this Offer
Interested and qualified candidates should send their Applications to: recruitment.ph@michaelstevens-consulting.com using the Job Title as the subject of the email.
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