Airline Ticketing and Reservation Supervisor needed at Ace Skyline Services Limited
Job title : Airline Ticketing and Reservation Supervisor jobs in Lagos
Job Location : Lagos
Deadline : May 13, 2023
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Job Description
- Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
- Sell domestic and international tickets to both individual traveller and corporate organisations
- Bring in corporate clients and sell flights, hotels, visas, insurance and other travel services
- Communicating with customers to answer questions about tickets, pricing, or flight schedules
- Developing pricing strategies, balancing firm objectives, customer satisfaction and Generating strategies to help the
- organization, and maintaining now and future profitability continually.
- Meeting financial goals and supporting the executive directors and administration team in the improvement of the company.
- Guiding Customers to make payment for airline tickets, directly into the company’s account
- Entering customer information into a computer system to issue tickets or update records
- Processing electronic ticketing requests for customers over the phone
- Processing refunds for lost or damaged tickets or reservation errors
- Explaining applicable fees and taxes for each ticket
- Manage Sales with due regards to the set targets
- Ability to handle high volume of customer interaction while delivering exceptional service
- Assist in the resolution of all customer complaints
- Basic sales skills to close and convert booking opportunities
- Ensure tickets are booked or amended appropriately to avoid any liability being incurred by ACE Skyline
- Prepare and submit all reports in accordance with the required schedule
- Update professional skill to always ensure competence
EDUCATION AND EXPERIENCE
- Minimum of first degree/HND in Hospitality, Tourism or Valid GDS system certificate
- Relevant professional certifications.
- Minimum of 4-5 years work experience in relevant field
- A recognized IATA or Airline Advanced Course
- Experience of working in a fast-paced customer service environment
- Experienced in the use of Amadeus and one more GDS (SABRE or GALLILEO)
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: oluwatosin.o@aceskylineservices.com using the position as subject of email.
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- Airline Ticketing and Reservation Supervisor jobs