Job Summary

We are hiring for the position of Immigration/Travel Advisor Executive at PoiseConnect to lead day-to-day operations and the team of the firm

Responsibilities

• Deliver great customer experience
• Counsel & process clients for Permanent Residency, business/Work Permit, job-seeking visas, Holiday/Honeymoon visas, student visas etc. for various choice destination countries
• Support and guide all customers with their queries such as Passport, Visa & Immigration advisory
• Resolve customer issues and complaints in a creative and timely manner to maintain trust.
• Escalate client complaints or inquiries
• Liaise with the broader Operations team to ensure customer resolution and satisfaction
• Relate with partners to find the best solution for our clients
• Assist the team with the identification of new strategies and action plans aimed at improving customer-centric service and company growth
• Drive increased sales and reduce losses
• Effective administration and reporting
• Monitor and ensure smooth operations of all customer communication channels.
• Provide ad hoc support to the PoiseConnect team.
• Effectively utilize customer Feedback to improve our operations and internal processes where applicable.
• Any other assigned duties

Requirements

• Daily oversight and effective management of operations in the Travel Center. This involves sales, issue resolutions, promotional developments and advisory services to all walk-in Travelstart intending and current customers
• The Candidate should have a proven work experience as an Immigration/ Travel and Tour consultant.
• The Candidate should be proficient in the English Language.
• Customer-oriented approach and exemplary sales skills
• Should have sales experience in the Visa and Immigration industry.
• Ability to manage crises and emergencies within and outside working hours
• Freshers are willing to work and develop careers in the industry are also welcome onboard

Technical Skill Requirements:

• Minimum of One (1) to Three (3) years in the Immigration & travel industry.
• Good command of the English Language (Reading, speaking and writing)
• Excellent communication skills.

Personal / Behavioural Competency Requirements:

• High energy levels
• People management skills
• Entrepreneurial spirit
• Team player
• Proactive and Flexible
• Data-centric
• Creative
• Willingness to learn and take on new challenges
• Organisational and Time management skills
• Key Relationships / Interactions
• Operations
• Finance
• Marketing

Benefits

• Salary & Commissions
• Incentives & Bonuses
• HMO
• Long Term Benefits based on performance