Job Description

• The firm is looking for a competent client relationship officer. This is a customer service position.
• The position requires you to provide excellent customer service to our clients and the office team.
• Experience in immigration law is not essential. However, experience in working in a business and office environment, and getting tasks done in a short time is essential.

Responsibilities

• Fill in Client records and forms
• Check and process clients’ documents
• Analyze clients documents
• Scan and Upload documents
• Fill forms online
• Analyse situation and issues
• Check for errors in documents
• Sell service to prospective clients
• Collect Client information and fill out application forms
• Liaise with clients daily
• Assist clients with knowing the range of services offered
• Demonstrate good knowledge of services to clients
• Greet clients in a friendly, polite, and professional manner
• Educate clients about current immigration developments and trends
• Ring up clients, respond to emails, meet face to face, and chat with clients to take payments, and you issue receipts
• Contribute to the team’s daily sales goals

Job Requirements

• Minimum of 3 years work experience
• B.Sc / HND Degree holder of any discipline from a reputable institution
• Must have experience working in a business/office environment
• Must have good data analysis skills
• Must be good in business research
• Must be good at data entry
• Must be able to follow set company rules and standards
• Minimum of Second class lower or its equivalent.
• Must have good interpersonal and organizational skills
• Must have good knowledge of basic computer applications ie Microsoft Word, chrome etc.
• Must have excellent verbal communication skills
• Strong orientation towards providing excellent customer service
• Basic math skills
• High attention to detail
• Demonstrated selling skills
• Ability to maintain a professional appearance
• Must reside in Lagos. Must be able to travel to the office early at normal office hours.
• Fluent in spoken English.
• Must have good writing ability/skills.
• Must have good research and fact-finding abilities/skills.