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Support Engineer needed at Cobranet Limited

Job title : Support Engineer

Job Location : Lagos

Deadline : May 15, 2024

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Job Description

  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper follow-up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).

Personal Responsibilities

  • Report to the Head of Department.
  • Respond to client complaints in a proper and professional manner.
  • Should maintain a high level of personal responsibility.
  • Abide and apply the rules and regulations of the department and the company as a whole.
  • Responsible for achieving any assignment given by the Manager.
  • Keeping up to date with departmental and company notification via emails, notice board and other mediums.

Academic / Education Qualifications

  • Preferred: B.Sc. (or equivalent) in Computer Science.

Certifications:

  • CCNA preferred.
  • MCP preferred.

Experience:

  • 1 – 4 years work experience.
  • Previous experience in support or IT department.

Technical Skills:

  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely.

General Skills:

  • Interpersonal relationship.
  • Maintain good communication and interaction with customers and colleagues.
  • Self-learner.
  • Communications skills, both verbal and written.

Language Qualifications:

  • Good verbal and writing skills in English are mandatory.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: support.hire@cobranet.ng using the position as subject of email.

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