Role Description

This is a full-time on-site role as an Information Technology Officer at Quality Foods Africa Group. The IT Officer will be responsible for troubleshooting, providing technical support, network administration, and system administration. They will handle day-to-day IT operations to ensure the smooth functioning of our systems and network. This role is located in Abuja.

Qualifications

• First point of call on any IT-related issues
• Escalating IT issues to the IT Supervisor where necessary.
• Diagnosing and resolving technical issues.
• Maintaining CCTV surveillance both on-site and remote view
• Providing desktop and laptop support across all outlets and head office
• Supporting and resolving any issues regarding the retail software
• Setting up and configuring new laptops and desktops.
• Installing authorized software to laptops and desktops.
• Implementing new design to enhance the strength of the existing network
• Support firewall, hardware, and software following the company’s policy.
• Provide remote assistance to all locations
• Performing basic administrative support duties, as required, to meet the company’s aim and objective.
• Working extra hours to meet deadlines, as required and where reasonable.
• Assisting as required to the IT Supervisor.
• Providing assistance and support to colleagues in IT-related matters
• Investigate network issues and relate any issues to the appropriate vendors

Qualification/Skills

• B.Sc in Computer Science/Engineering, Electrical/Electronic Engineering or related field
• Minimum of 3 years cognate experience as IT Officer preferably in a QSR
• Knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting.
• Knowledge of computer networking, LAN, WLAN installation, configuration, and troubleshooting.
• Good interpersonal skills should be able to interact with all staff across all levels and cadre
• Creative, open to new ideas and ability to multitask effectively