Student Recruitment Specialist needed at Nile University of Nigeria

Job Description

• We are currently looking to engage a highly competent and result-oriented Student Recruitment Specialist with strong personal & professional integrity to join our dynamic workforce.

Responsibilities

• The primary focus of this role is to engage with prospective students, nurture leads, and champion the conversion of leads into registered students.
• The Student Recruitment Specialist will be responsible for making outbound calls to leads, providing information about our educational programs, guiding prospective students through the enrolment process with enthusiasm and professionalism.

The canddiate is expected to:

• Make outbound calls to leads generated through various channels, including website inquiries, social media, and events.
• Engage with prospective students to understand their educational needs and career goals.
• Provide detailed information about our educational programs, admission requirements, and application procedures.
• Build rapport with prospective students and address any concerns or objections they may have.
• Follow up with leads through phone calls, emails, and other communication channels to maintain engagement and facilitate the conversion process.
• Collaborate with the admissions team to ensure a smooth transition for registered students and provide ongoing support as needed.
• Meet or exceed recruitment targets and key performance indicators (KPIs) related to lead conversion and enrolment.
• Drive the focus on improving the client’s experience in every interaction through call listening, quality checking, and feedback.
• Resolve all callers’ queries that are escalated from agents efficiently and effectively.
• Utilize all quality management feedback and insights to coach and develop team leaders to deliver exceptional service.
• Prepare reports and analysing data to assist management as they determine call centre goals.

Qualifications & Experience

• The candidate must have a minimum of HND/B.Sc. in Mass Communication, Marketing, English, or any related discipline.
• Minimum of 3 years relevant work experience in the Contact Centre industry.
• Strong understanding of institution’s policies, and services.