Job Responsibilities

• Overseeing daily operational activities on pending jobs
• Allocating jobs to the technicians and monitoring their activities
• Reviewing daily work report with the team and taking corrective measures
• Coordinating with spare parts officers. Placing order for parts and tracking the orders
• Ensure KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc) are met
• Ensure quality service delivery with minimum recurrent repair
• Reduction of customer escalations
• Daily monitoring the productivity of the technicians
• Preparing weekly budget for service operations
• Preparing spare part failure report
• Checking local repair possibilities for PNA cases, and sending the repair quotations to the service manager for approval
• Ensuring adequate spare parts are available at the SVCs (Safety stock planning and execution)
• Generating and achieving out-warranty income targets (Reduction in third party repairs installations)
• Monitoring and completion of AMCs (Annual Maintenance Contract)
• Improving service centre hygiene and compliance to service standards (Job cards, processes, policies, etc)
• Participating in monthly/quarterly spare parts counting and labelling activities
• Ensuring service cost reduction through proper inventory control methods
• Technical skill monitoring and productivity improvement
• Planning, organizing and scheduling training for front, backend and field force team.

Job Requirements

• A minimum of HND / Bachelor’s Degree in Electrical / Electronic Engineering or any other relevant discipline
• 6 – 8 years technical service/maintenance experience in a sales driven organisation
• Good knowledge of a recognized ERP package
• Ability to think outside the box
• Leadership skills
• Attention to details
• Good Communication skills
• Customer service oriented
• Proficient in the use of Microsoft Word, Microsoft Excel & Microsoft PowerPoint.
• Male
• 30 – 40 years old.