Service Center Supervisor needed at TruPurpose Job Shop Limited

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Job title : Service Center Supervisor jobs in Oyo

Job Location : Oyo

Deadline : March 29, 2023

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Job Responsibilities

  • Overseeing daily operational activities on pending jobs
  • Allocating jobs to the technicians and monitoring their activities
  • Reviewing daily work report with the team and taking corrective measures
  • Coordinating with spare parts officers. Placing order for parts and tracking the orders
  • Ensure KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc) are met
  • Ensure quality service delivery with minimum recurrent repair
  • Reduction of customer escalations
  • Daily monitoring the productivity of the technicians
  • Preparing weekly budget for service operations
  • Preparing spare part failure report
  • Checking local repair possibilities for PNA cases, and sending the repair quotations to the service manager for approval
  • Ensuring adequate spare parts are available at the SVCs (Safety stock planning and execution)
  • Generating and achieving out-warranty income targets (Reduction in third party repairs installations)
  • Monitoring and completion of AMCs (Annual Maintenance Contract)
  • Improving service centre hygiene and compliance to service standards (Job cards, processes, policies, etc)
  • Participating in monthly/quarterly spare parts counting and labelling activities
  • Ensuring service cost reduction through proper inventory control methods
  • Technical skill monitoring and productivity improvement
  • Planning, organizing and scheduling training for front, backend and field force team.

Job Requirements

  • A minimum of HND / Bachelor’s Degree in Electrical / Electronic Engineering or any other relevant discipline
  • 6 – 8 years technical service/maintenance experience in a sales driven organisation
  • Good knowledge of a recognized ERP package
  • Ability to think outside the box
  • Leadership skills
  • Attention to details
  • Good Communication skills
  • Customer service oriented
  • Proficient in the use of Microsoft Word, Microsoft Excel & Microsoft PowerPoint.
  • Male
  • 30 – 40 years old.

How to Apply for this Offer

Interested and qualified candidates should send their Application / CV to: using the position title and location e.g “Estate Surveyor – Adamasingba” as the subject of the mail.

  • Engineering / Technical jobs
  • Service Center Supervisor jobs
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