Senior Strategy & Operations Associate needed at ETAP Digital Limited

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Job title : Senior Strategy & Operations Associate jobs in Lagos

Job Location : Lagos

Deadline : March 31, 2023

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About the Role:

At ETAP, we are a Product team driven by data, and focused on building the most powerful Auto Insurance product and business in Africa. We work in a highly collaborative fashion and maintain an open and transparent work environment.

ETAP is seeking a highly motivated and experienced Senior Strategy and Operations Associate to support the development and execution of the company’s strategic initiatives in Africa and lead operations strategy and execution in order to ensure we meet our goals and continue to scale.. The ideal candidate will work closely with senior leadership to identify and evaluate growth opportunities, develop business plans, and support the implementation of strategic initiatives.

What you will do:

  • Conduct market research and analysis to identify growth opportunities in the African market
  • Develop business plans and financial models to support the evaluation of strategic initiatives
  • Support the implementation of strategic initiatives, including new product launches, partnerships, and market expansion
  • Collaborate with cross-functional teams to drive strategic projects and initiatives to completion
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners
  • Monitor industry trends and competitive landscape to inform strategic decision-making
  • Assist in the preparation of presentations and materials for senior leadership and board meetings
  • Support the development and execution of ETAP’s long-term strategic plan
  • Develop and implement the overall operations strategy for ETAP, working closely with the executive team to ensure alignment with the company’s mission and goals.
  • Build and manage a team of junior operations professionals, providing mentorship, guidance, and support when needed.
  • Ensure that the daily activities of the business, encompassing areas such as customer success, managing claims, and administering insurance policies, are treated in a timely and orderly manner.
  • Continuously review and improve operational processes, systems, and procedures to enhance efficiency and effectiveness, while ensuring compliance with regulatory requirements and company policies.
  • Collaborate closely with other departments, including product, technology, marketing, and finance, to ensure a seamless and integrated approach to operations.
  • Ensure that KPIs are met or exceeded, including customer satisfaction, claims processing time, and overall business growth.
  • Develop and implement standard operating procedures (SOPs) and best practices for the operations team.
  • Monitor industry trends and best practices, and make recommendations for operational improvements and enhancements.

What we look out for:

  • Have genuine interest and curiosity about ETAP, and consumer insurance in
  • Bachelor’s or Master’s degree in Business Administration, Economics, Finance, or a related field
  • Minimum of 4-6 years of experience in strategy consulting, investment banking, or corporate strategy and operations
  • Experience in the insurance industry or in a customer-facing environment is preferred
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
  • Proven ability to manage and prioritize multiple projects simultaneously
  • Strong financial modeling skills, with the ability to develop and analyze business plans and financial projections
  • Experience working in Africa is preferred, with a deep understanding of the region’s cultural and business practices

If you don’t feel that you meet those qualifications on paper but are still excited about the opportunity, please apply anyway! We believe great talent can come from anywhere, and we know that a resume doesn’t tell the whole story of who you are and what you can do.


As well as a competitive salary, benefits of working at ETAP include:

  • Fully remote team
  • 33 days of holiday a year (including public holidays)
  • Enhanced parental leave
  • Brand new MacBook
  • Hundreds of perks and discounts
  • Mental health tool & assistance program
  • Discount on your insurance
  • Health Insurance

Our Recruitment Process:

We are interested to get to know you and your background. Our recruitment process comprises four steps and is designed to be straightforward:

  • A culture call with a member of our People Team.
  • Completion of a technical test related to the job. We feel this is an important step of the process both for us and for you. Those who join our team find the test a great way to understand the level and quality of the team. If we feel during the intro call that there is a good fit, you will receive the test directly, and We encourage you to already set aside time to ensure you can complete it as soon as possible.
  • Assuming the above steps go well, the next step is a video interview with our hiring manager.
  • All roles are finally confirmed with our CEO.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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