JOB DESCRIPTION:

• This role involves acquiring new customers and overseeing a portfolio of existing accounts or merchants.
• Your key responsibilities include fostering solid relationships with clients, creating strategies for account management, and working with internal teams to provide solutions tailored to clients’ needs.
• Additionally, you will be tasked with identifying opportunities for upselling and expanding business within current accounts.

Key Relationships: Product Teams, FinOps Department, Customer Service, Finance Team, Legal Team.

CORE RESPONSIBILITIES:

• New merchants/customers acquisition.
• Increase wallet share within both existing and new merchants.
• Analyzing sales metrics to determine whether current sales strategies are effective.
• Conducting in-depth research on competitors’ products, pricing, and market success to gain insight into customer preferences and interests.
• Identifying and contacting potential clients to determine their needs and assess their interest in the company’s products or services.
• Develop strategies to increase market share by identifying new opportunities in existing markets or developing new markets.
• Developing and implementing a strategic plan to achieve specific goals such as increasing revenues or improving customer satisfaction.
• Negotiating contracts and managing relationships with vendors, suppliers, partners, and other external parties to ensure compliance with legal requirements.
• Providing leadership, training, and motivation to the sales team to help them meet their goals.
• Communicating regularly with senior management about the status of projects and issues that could impact performance.

QUALIFICATIONS & EXPERIENCE:

Must have experience:

• At least 7 years of proven sales management experience.
• Knowledge and experience in the digital payments industry.
• Ability to deal with C-Level Executives.

Experience that will count in your favor:

• Certified Sales Professional (CSP) accreditation or any other sales accreditation is advantageous.
• Experience dealing with Mobile Network Operators and the Financial Sector i.e. Banks, Microfinance etc.

Qualifications:

• A bachelor’s degree in business management or administration, marketing, communications, or related field is preferred.
• Proficiency in all Microsoft Office applications as well as Customer Relationship Management (CRM) software.

SKILLS:

• Excellent Communicator.
• Good strategic perspective.
• Strong negotiator.
• Value-based selling.
• Project management.
• Excellent analytical and problem-solving skills.

Personal attributes:

• Customer/relationship oriented.
• Results-oriented.
• Team player.