Job Summary

• The Operations Manager will work closely with the Managing Director to oversee the strategic direction, operational efficiency, and financial performance of the Clayhall Group.
• This role will involve leading and managing the day-to-day operations of the organization and ensuring alignment with the company’s goals and objectives.
• The Operations Manager will also be responsible for providing leadership and guidance to the General Manager, Internal Auditor, Head FM/operations, & Head of Legal and Corporate, fostering a collaborative and high-performing team culture.

Key Responsibilities
Strategic Planning and Execution:

• Collaborate with the Managing Director to develop and execute strategic plans and initiatives to drive business growth and achieve organizational objectives.
• Monitor industry trends and market developments to identify opportunities for expansion and innovation.
• Provide strategic guidance and support to department heads to ensure alignment with company goals.

Operational Management:

• Oversee the day-to-day operations of the organization, including property management, facility maintenance, and client services.
• Develop and implement operational policies, procedures, and best practices to optimize efficiency and effectiveness.
• Ensure compliance with regulatory requirements and industry standards in all operational activities.

Financial Management:

• Collaborate with the finance department to develop annual budgets, financial forecasts, and financial performance targets.
• Monitor financial performance against budget and forecast, identifying variances and taking corrective actions as necessary.
• Implement cost control measures and revenue enhancement strategies to maximize profitability.

Leadership and Team Management:

• Provide leadership and direction to the General Manager, Internal Auditor, and Head of Legal and Corporate, fostering a collaborative and high-performing team environment.
• Set performance objectives and conduct regular performance evaluations for direct reports, providing feedback and coaching for professional development.
• Promote a culture of continuous improvement, innovation, and excellence throughout the organization.

Stakeholder Relations:

• Build and maintain strong relationships with key stakeholders, including clients, investors, regulatory authorities, and industry partners.
• Represent the company at industry events, conferences, and networking opportunities to enhance visibility and reputation.

Risk Management and Compliance:

• Identify potential risks and vulnerabilities to the organization’s operations, finances, and reputation, and develop strategies to mitigate them.
• Ensure compliance with relevant laws, regulations, and corporate governance standards, maintaining the highest ethical standards in all business practices.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Real Estate Management, Finance, or a related field. MBA or Advanced Degree preferred.
• Minimum of 15 years of senior management experience in facility and property management or related industry.
• Proven track record of strategic planning, operational leadership, and financial management.
• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent communication, negotiation, and interpersonal skills.
• Sound judgment, integrity, and ethical conduct in all business dealings