Job Description:

• Airtel maintains an ecosystem of systems supporting our sales processes, to run our operations towards partners and sales channels.
• We are currently in need of an experienced engineer, responsible for supporting our Sales and Distribution stack, and its ancillary tools and utilities.
• The engineer in this role, will support applications towards the management of our Sales and Distribution Hierarchy. Services managed, will include, but not limited to digital recharge & channel partner systems.

Key Responsibilities

Application Support:

• Provide technical support for sales and distribution applications, ensuring uninterrupted functionality.
• Respond promptly to user inquiries, addressing issues and resolving problems in a timely manner.

Troubleshooting:

• Diagnose and resolve application-related issues, coordinating with internal technical teams and external vendors if necessary.
• Investigate and analyze root causes of problems to prevent recurrence.

User Training:

• Conduct training sessions for end-users to enhance their understanding of sales and distribution applications.
• Create and maintain user documentation and training materials.

System Maintenance:

• Perform regular maintenance tasks, including updates, patches, and system configurations, to ensure optimal performance.
• Collaborate with IT teams to implement changes and improvements as needed.

Integration System:

• Work with other teams to support the integration of sales and distribution applications with other systems within the organization.
• Ensure seamless data flow and communication between different applications.

Customization and Enhancement:

• Collaborate with the development team to customize and enhance sales and distribution applications based on user feedback and evolving business requirements.
• Test and implement new features and functionalities.

Performance Monitoring:

• Monitor the performance of sales and distribution applications, proactively identifying and addressing potential issues.
• Recommend and implement optimizations to improve system efficiency.

Collaboration with Stakeholders

• Collaborate with sales, marketing, and distribution teams to understand business processes and requirements.
• Act as a liaison between end-users and the technical team to ensure alignment with business needs.

Incident Management:

• Manage and prioritize incidents, working with a sense of urgency to resolve critical issues.
• Document incident resolutions and contribute to the development of a knowledge base.

Reporting and Analytics:

• Generate and analyze reports to provide insights into application usage, performance, and user behavior.
• Use data to identify areas for improvement and optimization.