Main Function

• Supervises the daily running of retail outlets, maintaining equipment’s, ensuring adequate stock, reconciling both stock, position as well as cash lodgment.
• Nurturing relations with customers, partners, regulators and other stakeholders towards the creation of long-term value for the company.
• To organize efficient implementation of Retail business policies and operations, coordinate staff to give customers good quality service and experience whilst monitoring costs and optimizing performance.

Major Duties and Responsibilities

• Ensures daily reconciliation of stock as well as sales proceeds.
• Liaises with HR for the recruitment, training, and motivation of retail staff to ensure development of a quality and competent workforce with strong customer service orientation.
• Manages retail expenditures to ensure that expenses are in line with budgetary provisions while providing insight on the profitability of various businesses within the division.Ensure a realization of ultimate customer satisfaction through propagating, receiving customer queries, handling complaints and providing after sales support.
• Ensures that retail staff understand their roles and responsibilities while setting and monitoring targets for the department.
• Deploys marketing strategies to enable customer retention and expansion including promotions and advertising. Workshops, loyalty programs amongst others.
• Ensures compliance of retail outlets with regulatory guidelines and obtainment of relevant licenses and approvals.
• Manages all sales channels for maximum benefit and returns to the company. These include direct sales, retainership, lubricants, gas sales, ventures amongst others.
• Supervises equipment maintenance, ensuring seamless operation, including generators, dispensers, electrical installations, and power sources.
• Supervises technology for effective operations ensuring key reports are retrieved for decision making. These include ERPs, Fore count controllers, ATGs, business analytics tools amongst others.
• Enforces safety and security procedures across all facilities in line with company HSE and security policy.
• Keeps all statistical and financial records including associated source documents for easy use.