The Relationship Manger will be responsible for providing banking solutions which meet the Affluent Banking customers’ needs in accordance with the business segment’s value proposition.

• Attract and Retain Affluent Banking customers as per the criteria outlined in the segment value proposition.
• Follow up to ensure that the customer is satisfied with the service received. 
• Interact and build strong working relationships with Corporate and Investment Banking colleagues to entrench the holistic customer relationship with the bank.
• Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.  
• Contributes towards the achievement of established marketing goals/objectives through implementation of marketing strategies and plans within the assigned area of jurisdiction. 
• Generate leads and identify new business opportunities.
• Manage and deepens existing relationships with existing and prospective customers. 
• Market the bank’s products to meet customer needs.
• Actively supporting the team’s client retention strategies by providing excellent service to customers. 
• Serve as the primary daily service contact for the clients. 
• Track and maintain customer data/information.
• Ensure efficient service and maintenance of existing customers.
• Interface with relevant Business Units to resolve challenges facing Affluent Banking customers.