Job description

• Lead the team to replace the current Cisco Telephony Infrastructure with Audiocodes System
• Device Preparation (Phones and Media packs)
• Increase capacity and decrease cycle time needed to deliver and maintain Telecommunications services to agency clients
• Perform User Engagement: Preparation
• Lead User Migration
• Supervise Post-deployment support
• Supervise Decommission of old telephony devices system
• Supervise Packaging & Reporting
• Perform assessment, installation, testing, and repair of the SOM Cisco IPT solution as needed to facilitate customer satisfaction with DTMB as their service provider.
• Telephony Services IPT team member and be responsible for the timely delivery of all scheduled projects and trouble resolution to open tickets as assigned.

Profile

• Experience with Training towards and/or Certification: CCNP Voice and CCNA Voice
• Experience with Cisco Unified Communication Manager (CUCM)
• Experience with Cisco Unified Attendant Console
• Knowledge and experience with Cisco Unity Connection (CUC)
• Responsibilities Cisco Unity Express (CUE)
• Worked on Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, Fax
• Knowledge and experience with Avaya PBX
• InformaCast Paging
• Strong Communication skills, demonstrated ability to work under pressure