Overall Relationship Officer needed at Alles Charis Gas Limited

Job Summary

• The Overall Relationship Officer is responsible for managing and nurturing client relationships to enhance customer satisfaction and retention.
• This role involves understanding client needs, providing solutions to meet those needs, and collaborating across departments to ensure customer inquiries are resolved efficiently.
• The goal is to maintain high customer satisfaction, promote loyalty, and drive client growth through excellent relationship management.

Responsibilities:

• Oversee activities of all Relationship Officers (ROs) in their respective stations.
• Conduct weekly meetings with Customer Relationship Officers (CROs) to review goals and performance.
• Provide support and guidance to the team to ensure smooth operational flow.
• Perform weekly station visits to monitor marketing efforts, ensuring alignment with sales targets and company objectives.
• Facilitate business setup, including brand awareness initiatives, in coordination with ROs.
• Develop weekly activity plans for ROs to guide their efforts.
• Prepare and submit comprehensive weekly and monthly reports on station performance, sales metrics, and relevant KPIs.
• Regularly update and analyze sales trends to track performance and forecast needs.
• Update pricing information as needed, based on market dynamics.
• Monitor and report on bike delivery activities to ensure timely and efficient service.
• Maintain accurate and up-to-date records in Zoho CRM with relevant customer and sales data.
• Actively track sales trends to identify growth opportunities and areas for improvement.
• Ensure customer satisfaction by addressing inquiries and escalating issues when necessary.
• Track team performance, offering constructive feedback and development opportunities to enhance their effectiveness.
• Collaborate with finance and operations teams for process continuity.
• Maintain an up-to-date customer purchase record across all sales categories using MS Excel and Zoho CRM.
• Create and update a comprehensive customer database, including biodata records.

Requirements:

• Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Experience: 2+ years of experience in customer relationship management, client relations, or customer service roles.
• Proven track record of managing client accounts and achieving retention targets.

Skills:

• Strong communication and interpersonal skills to effectively manage client interactions and resolve issues.
• Ability to understand customer needs and provide solutions that align with organizational goals.
• Excellent problem-solving skills with the ability to think strategically and anticipate client needs.
• Proficiency in CRM software, Microsoft Office, and data analysis.
• Strong organizational and multitasking abilities to manage multiple client accounts effectively.