1 month ago
Job title : Merchant Onboarding and Integration Officer
Job Location : Lagos
Deadline : September 15, 2024
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Job Purpose
- The Merchant Onboarding and Integrations officer is responsible for onboarding merchants integrating with Monnify.
- He/she will work closely with merchants in ensuring their onboarding and Integration process is seamless and hitch-free.
- He/she will also be required to work with other teams in escalations.
Job Responsibilities
- Review Merchant’s KYC and ensure all documents provided are in line with Standard Operating Procedures and Regulatory Requirements
- Work with the Compliance team in activation of Merchant’s accounts.
- Reviewing Logged tickets by the Customer Support team and ensuring complete resolution of such tickets.
- Monitor Support Channels (Zendesk, E-mails, Whatsapp, Freshchat, Skype, Slack) for Onboarding/Integration escalations, and treat such requests in a timely manner
- Liaise with the sales team to properly understand the Merchant’s use case in order to provide the necessary API’s required for Merchant’s Integration.
- Follow up with Merchants (Bi-weekly-Semi) to check in on their Integration and provide assistance/support where necessary.
- Work hand in hand with other teams i.e technical product team to escalate technical issues experienced by merchants and also monitor such requests till resolution.
- Configure Merchant fees and charging profiles. Also enabling changes to merchant contracts as advised by the sales team.
- Handling other responsibilities as assigned i.e. Whitelisting IP addresses/ Approval of change of Settlement Account Requests by Merchants etc.
- Work with the Product Manager/ Product team and other internal stakeholders to make any product changes that would improve customer experience.
Requirements & Qualifications
- Bachelor’s Degree
- 2+ years preferably.
- Experience type – Customer support officer or Application support personnel.
- Driven and result oriented
- Ability to Multitask.
- Analytical and data driven
- Empathy and Excellent communication skills
- Outstanding organizational skills
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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