Operations and E-commerce Officer needed at LOPTERRA

Job Overview

• The Operation and Ecommerce officer will be responsible for overseeing the entire business operations, ensuring a lean operation is maintained, engaging with potential customers, and converting these leads into sales. This role requires excellent communication skills, a strong digital background, and a passion for eCommerce.

Responsibilities 

• Create and implement the strategy for sales, including cross-sell and Up-sell of all products and services, in house and online to current and potential customers
• Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery through 3PL to customers
• Create initiatives and new business ideas and initiatives that would boost sales
• Responsible for the business inventory & replenishment management (online & offline)
• Maintains online presence with high points on digital marketing
• Follow up on outstanding payments & negotiated transactions
• Liaise with other sales team member on customer orders interfacing between client & company
• Have product knowledge to effectively provide advice to customers on what brand will suit their needs
• Maintain an excellent customer service and professional relationship between the organization, existing and potential customers
• Overseas the entire business Operations, ensuring a lean operation is maintained
• Products research and development
• Communicating new product developments to prospective & existing customers.
• Develop and manage budgets, control costs, and expenses
• Prepare and communicate to management, daily, weekly and monthly sales, and activities report in line with the company sales target.
• And other tasks as assigned by the management

Qualifications

• BSc Preferably in Business Administration, Marketing, or a related field.
• At least 1 year of experience in e-commerce, sales, operations, or a related field.
• Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.
• Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.
• Understanding of order fulfillment processes, customer service and problem-solving
• Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.
• Innovative mindset to generate new business ideas and strategies
• Ability to follow up on outstanding payments and negotiate transactions effectively.
• Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.
• Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.
• Attention to detail to ensure accuracy and quality in all aspects of the business.