Purpose of the Job

• IT Quality Assurance Manager manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services. 
• Develops and implements quality assurance problem reporting processes and systems.
• Being an IT Quality Assurance Manager analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs.

The Job

• Oversee all quality testing, maintenance, and deliverables associated with the organization’s information technology initiative.
• Develop and implement quality assurance problem reporting processes and systems.
• Manage continuous quality improvement to ensure the delivery of the best possible IT products and services.
• Ensure that processes and practices are aligned across teams and providers to operate effectively and efficiently.
• Engage with senior stakeholders to secure commitment and resources needed for effective acceptance testing.
• Validate systems, products or services against user experience goals, metrics and targets.
• Ensure that a catalogue of available services is created and maintained and that service level agreements are complete and cost effective.
• Tests continuity management plans and procedures to ensure they address exposure to risk and that agreed levels of continuity can be maintained.

Qualifications

• Candidates should possess a B.Sc / HND in Computer Science or Social Science related course.
• CMSQ (Certified Manager of Software Quality) is an added advantage.

Experience:

• Minimum of 7 years cognate experience.
• Possess expert knowledge and experience with information technology testing applications.
• Practical experience analyzing data and translating the outcome to actions.

 The Person must:

• Have strong communication and interpersonal skills.
• Have excellent leadership and managerial abilities.
• Possess keen analytical and problem solving skills.
• Show critical thinking with great attention to details.
• Have excellent time management skills.