Job Description:

Execute Airtel Showroom/ Franchise Strategy and ensure alignment with the overall Retail strategy of acquiring quality subscribers, profitability and delivery of exceptional customer experience.

Support management of Showroom/ Franchise operations and performance whilst ensuring adherence to quality standards, policies and processes.

Responsibilities:

Business Planning & Strategy

• Manage Airtel Showroom/ Franchise rollout using scientific approach to ensure deployment that sustains ROI.
• Support Management of integration of the Airtel Showroom/ Franchise strategy with the overall Retail Strategy.
• Support in defining and implementing the strategy for efficient sales operation at all Airtel Showroom/ Franchise touch points.
• Provide Prepare analysis, budget, business case and motivation necessary for strategy implementation.

Governance and standard

• Support design Retail Franchise processes and procedure.
• Drive franchise consistency in Look and feel with owned shop.
• Design, regular review and implement Retail Shop & Franchise segmentation and classification.
• Support effectively drive and manage governance across retail footprint.
• Support regional teams.

Performance Management

• Engage regional teams based on insight in development of initiatives to drive Airtel Showroom/ Franchise KPIs.
• Monitor ERC growth in channel sales and develop initiatives to drive uptake.
• Monitor the performance of the Airtel Showroom/ Franchise & evaluate the profitability of the store.
• Develop mechanism for monitoring Franchise sustainability and identify risk to Franchises.

Projects, People and Process Management to achieve set target.

• Optimize operating costs to ensure ROI.
• Implement and ensure adherence to approved policies and procedures governing all transactions in Airtel Showroom/ Franchise.
• Support in Facilitation & coordination of the Franchisees selection process to ensure it is in line with the defined procedures.
• Report writing.

Project Management

• Support Project Plans for Airtel Showroom/ Franchise roll out.
• Support in Coordination & alignment of Regional Retail in projects.
• Follow up projects to ensure completion as per timelines and within cost.

Stakeholder Management

• Ensure cross functional alignment – IT, Network, HR, Finance, SCM, Sales on all retail projects.
• Report writing, raising awareness of market trends, customer needs and competitor initiatives and devise strategies to optimally utilize market opportunities within the Airtel Showroom/ Franchise space.
• Advise the owner operator on the varied issues that affect Franchise operations, performance and profitability.
• Manage and ensure timely issuance of PO to the Agency managing agent.

Educational Qualification:

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.
• Masters’ in business administration would be preferred additional qualification dependent on experience.

Required Skills and Experience:

• Six (6) to Eight (8) years’ work experience, with at least five (5) years in a managerial role.
• Customer Service & Sales Operations.
• Retail Franchise operations, structure, policies and procedures.
• Data Gathering and Analysis.
• Extensive knowledge of Airtel’ s products, services and applications.
• Project & Process management.
• Planning and coordination.
• Decision making.