JOB PURPOSE

• The ideal candidate will be responsible for ensuring the delivery of standard business operations services i.e. application integration support and configuration, project Implementation and change fulfillment while onboarding new and retaining existing customers.

RESPONSIBILITIES

Implementation/ Configuration Management

• Set up/ Configure transaction processing, settlement, Dispute and Reconciliation applications/servers as deployed by the technology team
• Perform user acceptance tests (UAT) for 3rd party integrations
• Provide support to merchants and 3rd party integrators (e.g. CWIPs) integrating to our products
• Maintain high customer satisfaction levels with the projects handled
• Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications

Team Management

• Ensure Implementation of Projects within SLA and to the expected level of quality
• Design and develop test strategies to test new and existing APIs and services.
• Design and develop sample codes, code snippets, and libraries to aid developer integration to Interswitch payment products
• Document Implementation guides and operational manuals for implemented solutions
• Facilitates project-related training sessions/workshops for internal/external clients
• Ideate and deploy improvements to functional processes to improve staff efficiency and effectiveness

REQUIREMENTS

Qualification

• BSc or B.Eng. in Computer Science/Business Information Technology how relevant experience/certifications in EFT, Integrations, and Project management is an advantage
• Programming or SQL scripting skills is an added advantage
• ITIL foundation experience is an added advantage

Experience

• 6 – 7 years experience in a similar role within the Financial Services Industry; with a minimum of 3 years in a supervisory capacity