Job Duties / Responsibilities / Accountabilities
General Support:

• Establishing the needs of users and monitoring of user access and security
• Maintaining the database definition layer
• Assist with application fault diagnosis.
• Loading data unto the system from flat files
• Conduct periodical backup operations.
• Investigate and troubleshoot issues with the Vantage Application
• Perform daily system and database monitoring, verify the integrity of all server and Vantage Application resources, systems and key processes, review System and application logs.
• Analyse data to improve overall efficiency and propose business opportunities from the analytics.
• Minimise database downtime and manage parameters to provide fast query responses.
• Define users and enable data distribution to the right user, in appropriate format and in a timely manner.
• Minimise database downtime and manage parameters to provide fast query responses.
• Determine, enforce and document database policies, procedures and standards.
• Perform tests and evaluations regularly to ensure data security, privacy and integrity.
• Monitor database performance, implement changes and apply new patches and versions when required.
• Excellent knowledge of data backup, recovery, security, integrity, and SQL, PLSQL, MSSQL,
• Communication and Process

Self-Development:

• Continuously and actively engage in learning and development activities to improve competence in functional areas.
• Staying abreast of IT trends and best practices.
• Possess ongoing affiliations with IT personnel in successful companies and organizations that practice effective IT Management.
• Key Performance Indicators/ Performance Goals:
• Availability of infrastructure(Infrastructure, Information systems, application)
• Duration of database and application down time
• Customer Satisfaction Level
• No of SQL Performance tuning done per quarter
• Average lead time to acknowledge and respond to help desk complaints ( ! support)
• Average response time to resolve complaints logged.
• Problem detection time
• Backup integrity
• No of successful backup restore operations done per quarter.
• Development of efficient and short queries

QHSE Responsibilities:

• Perform their work in a safe manner.
• Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients or temporary staff.
• Cooperate with management in the implementation of HSE initiatives.
• Participate fully in HSE programs.
• Report workplace hazards immediately to their managers/HOD’s. Each staff is expected to raise at least 12 hazard
• observations in a year.
• Report any incidents or injury which occurs at, or in connection, with their work.

Requirements

• Interested candidates should possess a Bachelor’s Degree in relevant fiels with 3 – 5 years work experience.