IT Specialist needed at WTS Energy
Job title : IT Specialist
Job Location : Lagos
Deadline : September 15, 2023
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Job Objective/ Purpose of Job:
- The IT Specialist will be responsible for the daily IT needs of users, he/she will provide support to the company’s computer environment and IT infrastructure.
- The employee works within general methods and procedures, exercises considerable independent judgment to select proper course of action.
- He/she will ensure conformance to guidelines, methods, procedures, and policies related to IT and the organization has a whole.
JOB DESCRIPTION FORM
Job Duties/ Responsibilities/Accountabilities:
- Provide advice on the most suitable IT choices
- Provide technical support or training for systems and networks
- Act as a link between end users and high-level support (provides L1, and L2 support)
- Install and configure software and hardware (printers, network cards, etc.)
- Monitor system and network performance
- Perform troubleshooting, repairs, and data restoration
- Performance maintenance activities (e.g. backups)
- Maintain licenses and upgrade schedules
- Collaborate with other professionals to maintain standards and functionality
- Manage network servers and technology tools
- Ensure security through access controls, backups, and firewalls
- Develop expertise to train staff on modern technologies
JOB DESCRIPTION FORM
- Build technical documentation, manuals, and IT policies
- Maintains centralized documentation of all network system changes and inventory of all such systems.
- Ensures licenses, registrations, renewals, etc. related to information systems and operations and/or services are up to date
- Management of the information systems supports the helpdesk.
- Manage the maintenance of the server, storage and network, and other data center infrastructure within the company
- Oversees the installation, configuration, support, and administration of database-driven business application software on windows and or Linux/UNIX environments
- Define hardware and software standards in conjunction with stakeholders and clients and keep an inventory of computer hardware and monitor usage.
- Responsible for implementing backup and disaster recovery procedures. Oversees the performance of periodic backups and the integrity of such backups, reviews transaction data backup, restores and archiving of old data
- Manage the maintenance of the server, storage and network, and other data center infrastructure within the company
Key Performance Indicators/ Performance Goals:
- % availability of infrastructure, Information systems, applications, and servers
- Percentage of projects completed on time.
- Duration of downtime
- The number of unattended support requests.
- Customer Satisfaction Level
- The average number of hours of staff availability per day for customer inquiry
QHSE Responsibilities
- Perform their work in a safe manner.
- Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients, or temporary staff.
- Cooperate with management in the implementation of HSE initiatives.
- Participate fully in HSE programs.
- Report workplace hazards immediately to their managers/HOD. Each staff is expected to raise at least 12 hazard observations in a year.
- Report any incidents or injury which occurs at, or in connection, with their work.
JOB SPECIFICATION Education Qualification:
- BSC/HND in Computer Science / Eng. / Electrical Eng. from an accredited Institution Professional Qualification:
- Enterprise Messaging Administrator, Network Infrastructure, Technology Specialist, Desktop Administrator).
- CCNA, ITIL, COBIT 5,
- Working Knowledge of VMware or Hyper-V would be an added advantage Experience
- Minimum 3-5 years experience in IT System Engineering and Support Role
KEY COMPETENCIES REQUIREMENTS
- User Requirements Analysis
- Network and Capacity Planning
- Knowledge of Wireless Systems
- Knowledge of Unified Communications
- Knowledge of Data Communications
- Network management and troubleshooting
- Very good understanding of the workings of relevant IT infrastructure, management processes/procedures, practices/ methodologies, IT security systems, and applications
- Strong knowledge of the workings of relevant operating systems and typical business applications (enterprise systems, etc.)
- Working knowledge of various latest hardware, software, network, and security solutions and their application/possible use in the company’s environment.
- Strong appreciation of IT service management concepts principles and methodologies
- Appreciation of solutions development cycle, principles, and techniques Behavioural:
- Must be analytical and able to analyze complex information from several points of view and communicate effectively to management, operational, and technical personnel.
- Helpful and personable attitude with an evident desire to assist all employees to perform effectively.
- Ability to multitask and manage conflicting deadlines and tight schedules.
- Must exhibit the highest level of personal and professional integrity.
- Excellent Team player that goes beyond job requirement
- Excellent relationship-building and networking skills
- Political savvy, maturity, tact, and the ability to relate with various categories of people.
- Flexibility and willingness to work beyond strict job requirements in a small but rapidly growing organization.
- An enterprising attitude that is quick to search out alternative solutions to needs or problems.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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