Key Responsibilities

• Good knowledge of Card and Payment industry.
• Visa and Mastercard settlement clearing application ownership and provide L1 support.
• Way4 SOD process monitoring and Client SLA Reporting
• Incident management as per our policies & Change control life cycle
• Keeping stakeholders updated through various channels.
• Follow organization policies and procedures.
• Handling Financial file processing related failures and ensure processing of incoming outgoing interchange within agreed SLA.
• Provide support to projects team for change monitoring.
• Handle automation tools like Control-M, CMS systems, ticketing tools
• Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
• Understanding of financial files and its business impact.
• Understands Service/Disaster recovery process and readiness of Production and DR systems in sync using replication tools.
• Documentation of L1 tasks.
• Report all production issues and highlight risks to management.
• Manage and handle the team in absence of the Team Leader in day-to-day activities and coordinate with the team.

Education

• Bachelor’s Degree (preferable in IT)

Experience / Skills:

• 4+ years of IT experience.
• Proficient in English.
• Strong Knowledge of Card and Payment industry.
• Proficient in the use of MS Office, and statistical and database applications.
• Strong critical and analytical thinking skills.
• UNIX/Windows/SQL/Oracle working knowledge.
• ITIL process familiarity
• Automation skills using any automation tools/scripts.
• Exceptional communication and coordination skills
• Strong multitasking and problem-solving abilities
• Effective time management

Behavioral Competencies:

• Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
• Self-motivation and ability to take responsibility.
• Able to demonstrate initiative and a proactive approach to daily tasks.
• Good communication skill sets.
• Capable of handling stressful situations.
• Team Player
• Handling of High-pressure environment
• Willingness to work on 12-hour shift/night shifts/weekends/public holidays (24/7 shifts).