Head of Operations (Micro-Finance Bank) needed at Dove Consulting

Job Description

• To drive appreciation of customers and prompt attendance to their needs courteously.
• To ensure prompt opening of new accounts, ensure accurate record keeping for deposits and withdrawals.
• To ensure that teller and vault activities and movement of cash from and to the bank is well co-coordinated and accurately recorded and that surplus cash is invested to earn competitive returns.
• Responsible for COT tracking, treasury and cheque clearing functions.

Responsibilities
Leadership Responsibility:

• Lead and motivate team to deliver departmental objectives
• Agree objectives for team members and track their achievements
• Co-ordinate functional performance management process.

Front and Back Offices Operations:

• Authorize account opening and closure
• Coordinate customer care unit to achieve target turn around time
• Authorize cash transactions
• Authorize all cheque withdrawals.
• Authorize all entries posted at the back-office
• Liaise with other banks
• Ensure adherence to insured cash holding limits
• Ensure daily balancing of teller accounts
• Authorize cash replenishment to tellers
• Custodian of the, cheque books and vouchers
• Custodian of operational policies
• Effectively manage relationships with correspondence banks
• Ensure accurate data capture of transactions
• Supervise draft processing, cashiering and vault management.

Deposit and Account Opening:

• Deliver deposit and account opening targets.

Business Performance Management:

• Manage the bank’s operational performance to deliver set targets on customer turnaround, COT income, transactions error rate and functional budget performance
• Co-ordinate effective teamwork amongst team
• Enforce corporate value for operations team
• Ensure the delivery of functional performance promise
• Ensure the full and prompt implementation of internal and external audit recommendations.

Others

• Conversant with the key drivers of the financial system
• Honesty, transparency and integrity
• Strong leadership skills and good interpersonal and communication skills
• Emotional energy and drive coupled with ability to work independently and handle complex business problems
• Able to deliver stretching targets
• Must have used a standard banking software and must be proficient in the use of Microsoft office tools.