Centre Manager (Shopping Mall) needed at Knight Frank

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Job title : Centre Manager (Shopping Mall)

Job Location : Edo

Deadline : November 10, 2024

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Job Summary

  • This role encompasses all aspects of Centre management and effective maximization of income through useful management frameworks and asset control.
  • Additional responsibilities of this role included budget control, overseeing leasing contracts, procurement services, management of third-party service contracts and directs maintenance procedures.
  • This role also involves the development and implementation of center policies, procedures and ensures that all operations are in accordance with established health and safety regulations.
  • It also guarantees services provided are of acceptable quality at the least possible cost, while providing management with all relevant feedback.

Essential Duties and Responsibilities
Centre Management:

  • Monitor market activities regarding tenant movement, new developments, major vacancies, and other landlord strategies.
  • Attends meetings/functions related to the successful operation of the Centre.
  • Initiates proposals for refurbishments and oversee implementation.
  • Maintain hands-on control of projects.
  • Review the building status/grade annually and maintain the standards within those grades.
  • Ensures the Center is well managed, safe and clean.

Client Reporting:

  • Provides accurate information to client in agreed format timeously.
  • Analysis of monthly income/expenses.
  • Monitors turnover rentals.
  • Analysis of operating costs for every quarter vis-a-vis approved forecasts.
  • Monitors all general recoveries every month.

Planning & Budgeting:

  • Prepares and completes budgets by January of each year.
  • Review rental quarterly and ensure the best possible rate is achieved and maintained.
  • Develop business plans for the Centre.
  • 5-year budget – preparation and control.
  • Quarterly review and monitoring results.

Debtors & Creditors Management:

  • Undertake monthly interaction meetings with debtors, their manager and leasing to ensure appropriate action taken and approve legal action.

Tenant Management:
New Tenants:

  • Determines and recommends letting mandates (i.e. rental levels etc.)
  • Undertake lease negotiation and maintenance of tenant relationships.
  • Controls new leases and records the same.
  • Controls / oversees new installation (through the technical manager), including: Premises design
  • Sign off acceptance of complete premise
  • Control of contractors

Existing Tenants:

  • Renews lease agreements in line with pre-determined letting mandates.
  • Tenant liaison and public relations.
  • Plans, coordinates and controls center promotions.
  • Records tenant turnover levels.
  • Undertake lease negotiation and maintenance of tenant relationships.
  • Deals with correspondence/interaction with tenants as required.
  • Ensures that all vacant space is let or in a presentable state
  • Ensure overall tenant satisfaction

Expense Control:

  • Checks and approves payment of accounts.
  • Controls cleaning, consumables, electrical and general maintenance.
  • Ensures effective performance of contractors.

Public Relations:

  • Establishes and maintains sound public relations.
  • Attracts adequate foot-fall to the Centre.
  • Create Advertising materials.
  • Motivates and assists tenants to improve their services.

Requirements
Education / Experience:

  • 1st Degree in Estate Management or related discipline.
  • Master’s degree in Business Administration, Estate Management or Facility Management.
  • Membership of  NIESV & ESVARBON or IFMA is an added advantage.
  • Minimum 10 years of professional work experience, 5 of which should be experience in Centre management position in a large retail business.
  • Applicant must be resident in Benin.

Required Competencies and Abilities:

  • Supervisory and managerial ability
  • Excellent oral & written communication skills
  • Excellent client relations
  • Proactiveness and attention to details
  • Strategic planning and Adaptability
  • Emotional intelligence
  • Speed and decisiveness
  • Analytical and Negotiating skills
  • Strong leadership skills; proven track record of managing multicultural teams.
  • Property management and customer service skills.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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