Role Purpose

The purpose of this role is to develop and deliver the 2-year market led, integrated cross portfolio Business Development & Sales strategy aligned with Global/Regional Exams strategy working with other BC colleagues to leverage opportunities and create value. This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, ensuring excellent B2B Customer Service and overseeing quality of B2C customer experience.

This role will also serve as the Senior Responsible Officer in the British Council Port Harcourt office.  The postholder will have some level of oversight across all staff, events, and activities, and will represent the organisation, as needed, at various internal and external activities with our key stakeholders and partners.   The postholder will need to be familiar with the full portfolio of British Council programmes and services.

Main accountabilities but not limited to the following:

Commercial planning

• As part of a wider SBU or country team, contributes to the development and delivery of customised, local business development initiatives (within a specific area of product/market/customer focus), which are capable of achieving agreed targets (e.g. on margin, income, impact and take up) and are aligned to relevant corporate and regional priorities.
• Analyses and assimilates multiple commercial data sets and indicators (e.g. profitability, market dynamics, competitive potential, volumes, sales effectiveness, fundraising/partnership targets etc) to produce tailored reports on performance and trends that assist more senior management in identifying areas for new, additional or modified business development activity.
• Works closely with Commercial Manager

Market & customer intelligence

• Keeps updated and has extensive knowledge of the market within their area of focus, from both a supply and demand perspective.
• Lead contribution into Demand Planning, achieving high levels of sales forecasting accuracy and embed Global framework at Country/Geography level
• Agree Marketing Plan and review effectiveness
• Agree Customer Services requirements and review effectiveness

Winning business

• As part of a wider team, provides professional input to support the development of high quality, competitive and customer/market-focused bids, tender submissions, programme plans and sponsorship appeals, which are capable of generating specified commercial returns and cultural relations impact.
• Manage and review effectiveness of partnership (agency) model and input into physical footprint strategy

Account & stakeholder management

• Assists in the planning, establishment and maintenance of nominated account/stakeholder/partner or sponsor relationships, in accordance with the relationship strategy and objectives set out by the designated Account Manager or SBU/country priorities.
• Deliver income/surplus targets, working with Operations on commercial feasibility 

Brand/product knowledge & promotion

• Builds effective working relationships with a variety of SBU and regional colleagues, and a range of information-gathering techniques, to maintain a full and current understanding of product/programme/sector developments and priorities. 
• Contributes to the planning, monitoring, execution and evaluation of promotional, marketing, PR and outreach collateral/activities within their area of product/programme/customer/market focus.

Leadership & management

• Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon
• Serve on Exams Leadership team. Deputise for Director, Exams, as required.
• Serve as Senior Responsible Officer for the Port Harcourt Office.  Serve as point of escalation for significant issues.  Represent British council at events, as required.

Risk and Compliance

• Support Head of Operations, as needed, as on the ground point of escalation for any exam compliance issues.
• Understanding of exams security and compliance standards, along with knowledge of corporate risk management procedures to service delivery (i.e. child protection, security policies, financial protocols, anti-fraud measures).

Role specific knowledge and experience:

• Significant experience of managing a large team and managing staff performance
• Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact
• Significant experience collecting and analysing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them.
• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward 
• Demonstrated analytical ability and commercial acumen
• Budget and financial management experience
• Has a track record of identifying and highlighting risks and suggesting mitigating actions

Closing Date 18 June 2023