Job Description

• To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel. 
• To establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available opportunity. ‡ To maintain a high standard in personal appearance and demeanour. ‡
• To have a good working knowledge of all departments of the Hotel. ‡ To have a full understanding of all equipment within the Front Office including Aremis, Quadranet, Paging Systems, Word and Email. ‡
• To be familiar with all reservation tasks in order to cover this role if required. ‡ To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager availability, prices and any restrictions. ‡
• To be well-informed of the market; – all aspects of accommodation as well as traditional sales areas in F & B and other hotel services. ‡
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up. ‡
• To know and understand the current policies and procedures of the Hotel and Spa. ‡
• To be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
• Ensure correct hand-over procedure of day’s business with regard to cover and cashiering. ‡
• To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be familiar with how to rectify these and explain fully, adjusting if necessary. ‡
• To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance.

Requirement

• Candidates should possess a B.Sc / HND qualification.