The Role
You Will Be Responsible For

• Ensuring strong customer service levels are met in line with Company objectives.
• Supporting the customer service team in resolving escalated issues or complaints.
• Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
• Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
• Recruiting, training, coaching and performance managing the customer service team.
• Managing a team of 6-10 people.

Ideal Profile

• You have at least 1 year experience within a Customer Service or Engineering role, ideally within the Environment / Renewable Energy / Sustainability industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of ENEERGY and Solar system
• You pay strong attention to detail and deliver work that is of a high standard
• You enjoy finding creative solutions to problems
• You are a strong team player who can manage multiple stakeholders