Car Workshop Manager needed at Eden Solutions and Resources

Job title : Car Workshop Manager

Job Location : Abuja

Deadline : June 13, 2024

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Job Overview

  • As a Car Workshop Manager, you will be responsible for overseeing the daily operations of the car workshop, ensuring smooth workflow, high-quality service, and customer satisfaction.
  • Your role involves managing a team of mechanics, coordinating repairs and maintenance tasks, and maintaining a safe and efficient working environment. You will also handle administrative duties such as scheduling, inventory management, and customer relations.

Key Responsibilities
Team Management:

  • Supervise a team of mechanics and support staff, providing guidance, training, and support as needed.
  • Assign tasks and monitor progress to ensure timely completion of repairs and maintenance jobs.
  • Conduct performance evaluations and provide feedback to team members to facilitate their professional development.

Workflow Coordination:

  • Plan and organize daily workflow, prioritizing tasks based on urgency and customer needs.
  • Coordinate with service advisors to schedule appointments, allocate resources, and ensure efficient utilization of workshop capacity.
  • Monitor repair progress, address any issues or delays, and communicate updates to customers as necessary.

Quality Assurance:

  • Maintain high standards of workmanship and quality control throughout the repair process.
  • Conduct inspections and quality checks on completed jobs to ensure compliance with safety standards and manufacturer specifications.
  • Implement corrective actions and process improvements to enhance efficiency and service quality.

Inventory Management:

  • Manage inventory of spare parts, tools, and equipment, ensuring adequate stock levels and timely replenishment.
  • Coordinate with suppliers and vendors to procure parts and materials at competitive prices while maintaining quality standards.
  • Keep accurate records of inventory transactions, including receipts, issuances, and returns.

Customer Service:

  • Interact with customers to understand their requirements, explain repair options, and provide cost estimates.
  • Address customer inquiries, complaints, and feedback promptly and professionally, striving to achieve high levels of satisfaction.
  • Build and maintain strong relationships with customers through excellent service and communication.

Health and Safety Compliance:

  • Enforce safety protocols and procedures to minimize workplace hazards and ensure compliance with relevant regulations.
  • Provide training on safety practices and equipment usage to workshop staff, promoting a culture of safety awareness and responsibility.
  • Conduct regular inspections and audits to identify and address potential safety risks.

Administrative Tasks:

  • Manage administrative tasks such as scheduling appointments, preparing invoices, and maintaining records of service history.
  • Utilize computerized systems and software to track job orders, billing, and other workshop operations.
  • Generate reports on key performance indicators, including productivity, profitability, and customer satisfaction.

Qualifications and Skills

  • Bachelor’s Degree or equivalent experience in Automotive Technology, Business Administration, or a related field.
  • Proven experience in automotive repair and maintenance, with at least 3 – 5 years in a supervisory or managerial role.
  • Strong leadership abilities, with excellent communication, interpersonal, and conflict resolution skills.
  • Solid understanding of automotive systems, diagnostics, and repair techniques.
  • Proficiency in computerized workshop management systems and Microsoft Office applications.
  • Knowledge of health and safety regulations and best practices in the automotive industry.
  • Ability to multitask, prioritize workload, and adapt to changing priorities in a fast-paced environment.
  • Customer-focused mindset with a commitment to delivering exceptional service and building long-term relationships.
  • Analytical and problem-solving skills, with a proactive approach to process improvement and quality assurance.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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