Key Responsibilities

Technical Support:

• Provide technical assistance and support to users regarding hardware, software, network, and other IT-related issues.
• Troubleshoot problems, diagnose root causes, and implement solutions promptly to minimize downtime and disruption.

System Maintenance and Upgrades:

• Perform routine maintenance tasks such as system updates, patches, and backups to ensure optimal performance and security.
• Coordinate with vendors and service providers for hardware/software installations, upgrades, and repairs as needed.

Network Management:

• Monitor network performance and security, identifying and addressing potential vulnerabilities or areas for improvement.
• Configure and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.

Data Management:

• Oversee data storage, backup, and recovery procedures to safeguard critical information and ensure business continuity.
• Implement data security measures to protect against unauthorized access, data breaches, and cyber threats.

IT Policy Development and Compliance:

• Develop and maintain IT policies, procedures, and documentation in accordance with industry best practices and regulatory requirements.
• Ensure compliance with data protection regulations, privacy laws, and other relevant standards.

User Training and Education:

• Conduct training sessions and create instructional materials to educate users on IT systems, tools, and security practices.
• Promote awareness of cybersecurity risks and best practices to mitigate potential threats.

IT Asset Management:

• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
• Track asset lifecycles, perform asset audits, and recommend upgrades or replacements as necessary.

Project Management:

• Lead or contribute to IT projects, such as system upgrades, software deployments, or infrastructure expansions.
• Develop project plans, timelines, and budgets, and coordinate resources to achieve project objectives.

Requirements

• Interested candidates should possess a Bachelor’s Degree in relevant fields with 1 – 3 years work experience.