Job Description

• We are seeking a dedicated and personable Front Desk personnel to join the team and be the welcoming face of our spa.

Responsibilities

• Greet and welcome guests in a warm and professional manner as they arrive the spa
• Manage all incoming calls, inquiries, and reservations with efficiency and courtesy.
• Provide detailed information about spa services, packages, and promotions to guests
• Ensure a seamless check-in and check-out process for guests, including handling payments and managing appointment and schedules.
• Maintain cleanliness and organization at the front desk area and lobby to uphold our spa’s luxurious ambience
• Collaborate with other spa staff to ensure exceptional guest experiences and resolve any customer concerns or issues promptly.

Requirements

• A Female graduate with a previous experience in customer service or hospitality role, preferably in a spa or a luxury hotel setting- at least 2 years minimum.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to details.
• Strong organizational skills and the ability to work effectively in a fast-paced environment.
• Familiarity with spa software and reservation systems is a plus.
• Proximity to Ikoyi is a plus.
• Available to resume immediately.