Position Summary

• As a Front Desk Officer at La Campagne Tropicana Beach Resort, you will be pivotal in ensuring our guests’ positive and memorable experiences.
• You will be the first point of contact for visitors, providing exceptional customer service, handling reservations, and managing various administrative tasks.
• This position requires a friendly and professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities
Guest Reception:

• Warmly welcome guests upon their arrival at the resort.
• Provide information about resort facilities, and services.
• Assist guests with check-in and check-out processes efficiently and accurately.

Reservation Management:

• Handle reservation requests, ensuring accuracy and adherence to resort policies.
• Assist guests in booking accommodations, dining, spa, and other resort amenities.
• Maintain an organized and up-to-date reservation system.

Customer Service:

• Address guest inquiries, requests, and complaints promptly and professionally.
• Anticipate guest needs and provide personalized assistance to enhance their experience.
• Collaborate with other departments to resolve guest issues and ensure guest satisfaction.

Administrative Tasks:

• Manage incoming calls, emails, and walk-in inquiries.
• Maintain a tidy and organized front desk area.
• Complete checklists, reports, and other administrative duties as assigned.

Qualifications

• OND / B.Sc, additional education in hospitality is a plus.
• Minimum of 3 years of proven experience in customer service or front desk roles within the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficient in using reservation and property management systems.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Flexibility to work various shifts, including weekends and holidays.