REPORTS TO : FRONT OFFICE MANAGER

GENERAL JOB DESCRIPTION

This role is responsible for the supervision of all front office staff, guests’ reservation, service delivery from shift to shift. Maintains a professional working environment in front office department and fulfill a variety of job functions, such as; training employees and assigning tasks, solving problems, implementing procedures, providing customer service and reporting to company managers.

DUTIES & RESPONSIBILITIES

• Responsible for the supervision of front office staff daily activities from shift to shift.
• Supervises front office staff to ensure service delivery, guests’ reservations, cash control, accounts reconciliations, guest billing and invoicing on a shift-to-shift basis.
• Supervises front office personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• Monitors front office personnel to ensure guests receive warm attention.
• Monitors and updates apartment’ reservations status.
• Confirms guest’s cash and non-cash payments, issues appropriate receipts and key release.
• Ensures appropriate and timely generation/circulation of occupancy lists.
• Vets ALL documents before release from front office whether to the guest or within Peniel.
• Ensures timely loggings, positing, accountant reconciliations and printing of all guests bills daily.
• Work with Housekeeping and maintenance on daily operations with regards to guest room status.
• Review front office log books daily to monitor all activities.
• Follow up all guests’ complaints to logical /conclusive end and record in log book.
• Verify front office activities/check list of duties per shift to ensure validity.
• Responsible for activating all guests accounts, set credit limits and close all guests accounts as and when due.
• Monitor all accounts and transactions on SAGE and acts accordingly for example disabling guests’ accounts after check outs; monitoring an account which is close to credit limits etc.
• Issues guest apartment lock up notice to defaulting guests and notifies security head on actions taken upon expiration of payment;
• Ensures effective and smooth running of the business center.
• Ensures business Centre equipment and environs are in good working condition.
• Ensure appropriate handover and information transfer from shift to shift.
• Ensures ALL guests are politely attended to and guest’s expectations met.
• Ensure FOs update of all Peachtree postings on back up document before the close of each shift
• Verify and appendage postings and check lists per shifts
• Allocation of rooms to meet guest request

EDUCATION & TRAINING

• B.Sc.  in Business Administration, Management or any other related field

KNOWLEDGE & EXPERIENCE

• A minimum of 3-5 years in similar role.

SKILLS & ABILITIES

• Proficient in MS Office
• Excellent organizational and multitasking abilities
• Possess strong leadership skills.
• Possess excellent communication and interpersonal skills.
• Should possess problem-solving abilities.
• Good communication skills