Guest Service Agent needed at Bible Society of Nigeria

Job title : Guest Service Agent

Job Location : Abuja

Deadline : May 24, 2024

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Key Responsibilities
The successful candidate will among others do the following:

  • The position manages guests’ reservations and attends to their enquiries and complaints promptly.
  • S/he is responsible for the checking in and out of guests.
  • S/he ensures guests’ privacy, and ensures guest complaints are promptly and adequately addressed.
  • S/he ensures that the daily sales report is transmitted to the management.
  • S/he ensures comprehensive preparation of hand over notes as shift report to another colleague to follow-up.
  • Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
  • Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.

Requirements

  • The applicant must possess a National Diploma in Social Sciences or Hotel and catering Management with a minimum of 2 years cognate experience from reputable hotels or guest houses.
  • Must possess good interpersonal, communication and relational skills.
  • Must possess ability to handle and solve customer’s problem promptly.
  • Must be computer literate, a team player; flexible, not easily provoked, highly sensitive and security conscious, customer-centric and always hungry for and able to deliver timely results.

How to Apply for this Offer

Interested and qualified candidates should send their CV, Cover Letter and Credentials to: vacancy@biblesociety-nigeria.org addressed to the General Secretary / CEO indicating the job title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

  • Hospitality / Hotel / Restaurant  jobs
  • Guest Service Agent jobs

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