Job Description

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling and confirming appointments, meetings, and events.
• Welcoming and assisting visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Performing other administrative tasks, if required.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs

Qualifications

• Bachelors Degree or HND
• 2 to 5 years work experience 
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Committed to ensuring the safety of employees and guests at all times
• Uphold safe and efficient workplace policies and practices
• Friendly and approachable with an outgoing personality
• Cooperative, positive, and optimistic
• Excellent customer service skills
• Excellent Marketing skills
• Basic numeracy skills
• Able to prioritize work, handle pressure and take confident day-to-day decisions
• Ability to maintain a professional appearance and behavior
• Ability to communicate effectively in person, in writing, and over the telephone