Job Description
Responsible of:

• Hostess, waiters, food runners, counter attendants and shift leaders

Liaise with:

• Steward, parking attendant, waiters on wheels, phone host, bartenders, kitchen attendants, kitchen shift leader, head of kitchen, bar leader and Head of Branch

Mission:

• Support the restaurant operations and activities, supervising the floor staff and upholding the policies and quality standards of the company to ensure guest satisfactions.

Tasks

• Supervise the floor opening and closing procedure according to checklist
• Ensure quality standards in product, equipment, atmosphere and service using records, menus and appropriate reference material
• Monitor the implementation of standards set for products and practice to ensure food safety
• Orient and encourage floor staff to promote menu items pushing sales
• Handle the software system operations
• Ensure good grooming, hygiene, safety and sanitation practices in floor area
• Look after the assets and provide necessary inventories when needed
• Report the needs of regular maintenance and upkeep of the floor and its equipment
• Monitor the floor staff schedule, attendance, section rotation, duties, performance, training and leave participate in their coaching, appraisal and development opportunities
• Ensure a good and professional communication channel among and the floor team and with the head of branch through logbooks, memos, briefings and meetings.
• Initial aggressive interaction through seeking and soliciting feedback from guests and handling their complaints
• Review the daily, weekly, monthly and yearly reports related to floor operations
• Review the yearly plan for events and promotions with the head of branch
• Report the floor state of operations to Head of Branch providing advice for possible improvement

Qualification and Experience

• OND / HND / BSc with 3-5years