Job title : Field Service Personnel
Job Location : Lagos
Deadline : August 03, 2024
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Requirements:
- Must Possess B. Sc (2.1) or HND (Upper credit) in Electrical and Electronics engineering, Computer science, Information technology, or any other related discipline.
- Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).
- Strong customer service skills
- Written and verbal communication skill to understand issues customers have and to explain technical information to customers in clear terms
- Good analytical and problem-solving skills to diagnose issues.
- Time management skills to handle appointments and stay on schedule.
- Attention to details and ability to multi-task
- Organisational skills.
- Computer and technical skills
Job Description:
- The field service engineer interacts with our customers and are responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client location.
- He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customers premises ensuring customer satisfaction.
Key Responsibilities:
- Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
- Provide post-installation education to client on simple troubleshooting
- Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
- Maintain accurate service logs and enter them in the database
- Resolution of trouble ticket
- Application of configuration changes via our change control systems and processes.
- Liaise with customer service and sales teams with regards customer complaints and enquiries
- Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
- Perform equipment upgrade and configuration
- Draft and submit reports
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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