Job Summary

• The dispatch rider is responsible for deliveries and pickups, maintaining all road laws and regulations and driving carefully within the standard speed limit set by the company.
• This role requires interfacing with customers so the ideal candidate must be customer-centric, he/she must be able to communicate effectively in English or the required local language and must be neatly dressed and presentable always.
• Other duties include keeping a detailed log of items received and delivered, ensuring the motorcycle is cleaned, well maintained and serviced regularly.

Responsibilities

• Deliver items and packages to customers and pick up required items from clients
• Ensure that assigned motorcycle documents/ particulars are updated and valid
• Ensure the consistent safety of person, packages and motorcycle always by driving carefully and within the standard speed limit requirements set by the company
• Carry out regular cleaning and inspection on the general condition of the assigned motorcycle and must properly lock motorcycle when there is a need to leave them unattended to
• Sign for packages on collection from the office and get an appropriate person to sign for it upon delivery
• Plan and follow the most efficient routes for making deliveries
• Record required information of items delivered and received in the provided logbook daily
• Perform other duties as assigned by the Supervisor

Requirements

• Minimum qualification – high school diploma.
• Minimum of three (3) years of working experience as a dispatch rider.
• Must be able to read and write – fill forms, read SOPs and instructions in simple English language
• Must possess a valid rider’s permit
• Must enjoy motorcycling and be a skilled rider
• Ability to work under pressure
• Must be familiar with routes within and around the state
• Must be able to meet up with delivery timelines
• Professional in attitude and appearance

Skills:

• Able to work independently
• Basic communication in English and fluency in the required language(s)
• Good interpersonal skills
• Organizational and multitasking abilities
• Have good numeracy skills for delivery and expenses records.
• Must be open to receiving performance feedback and be able to react to the feedback in a positive manner
• Polite and able to get along with people
• Attention to detail
• Great work attitude
• Consistency
• Ability to follow SoPs clearly