Job brief

• We are seeking a leadership-focused, responsible, and trustworthy Deputy Bank Manager to join our team!
• The ideal candidate will have previous experience working in commercial banking, preferably within a lead or supervisory role.
• The key focus of the role will be to support the bank manager with day-to-day tasks to ensure that the branch operates to the highest standard.

Responsibilities

• Liaise with the bank manager to ascertain the priority workloads on any given day.
• Lead shifts of cashiers, tellers, and other banking personnel in the absence of the Bank Manager.
• Open and close the branch of the bank in the absence of the Bank Manager.
• Assist with curating the rota, and schedule for various team members to ensure enough cover is always in place.
• Assist with hiring and interviewing of new team members and provide training and guidance to new hires.
• Ensure that any queries are resolved, whether from staff members or customers.
• Collaborate with Cashiers and other banking staff to help resolve technical and customer-related problems.
• De-escalate and calm angry or upset clients down, and provide suitable resolutions for clients within the bank.
• Be a keyholder to the safe room or safe deposit box room.
• Regularly attend emergency training and keep up to date with safety procedures.
• Conduct emergency drills alongside the bank manager and provide continuous training and development to the banking team.
• Ensure correct reconciliation is completed on a daily or weekly basis as requested.
• Ensure all monies are safely stored in the safe area.

Requirements

• Bachelors’ Degree or above in Finance, Business Finance, Accounting, or related field or vocational qualification and relevant experience
• Minimum of 5 years’ experience within a banking role, preferably as a team lead, shift lead, or supervisor
• Demonstrated knowledge of banking operations and procedures
• Excellent attention to detail
• Good Leadership skills, with the ability to mentor and train team members
• Adept with using general banking equipment such as computers, tills, and safes
• Good communication skills, both written and verbal
• Good computer skills, including Excel and Outlook
• Highly organized and able to work under pressure to specific deadlines
• Great Math skills