Duties and Responsibilities

General Administrative Work:

• Open and maintain patient records
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Place or cancel appointments
• Keep patient records and file documents
• Utilize computer technology to manage patient records
• Manage patient information and other pertinent information such as addresses and phone numbers
• Advise patients on company information.

Communication:

• Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
• Greet customers warmly and ascertain problem or reason for calling
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Work with Hospital Admin Manager to ensure proper customer service is being delivered.

Calendar and Agenda:

• Manage and schedule meetings for the Hospital MD
• Manage requests for meetings by key stakeholders or other outside parties.

Preparation, facilitation and co-ordination of meetings:

• Co-ordinate relevant meetings, appointments and functions.

Qualifications and Experience Required

• Diploma or equivalent; University Degree preferred
• 2 – 5 years relevant work experience.
• Proven customer services experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills and a professional attitude
• Great organizational skills
• Ability to multi-task, prioritize and manage time effectively
• Performs other duties as assigned
• Available to work shifts, which may include work during evenings, weekends, and public holidays.