Job title : Customer Service Representative
Job Location : Lagos
Deadline : July 15, 2024
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JOB DESCRIPTION:
- To greet customers warmly when they arrive.
- Skilfully manages all but the most challenging customer situations and knows when to ask for additional support from supervisor
- Makes, receives and answer telephone calls on behalf of the company, respond to and send faxes.
- To gather information from customers upon arrival for record keeping.
- Responsible for all incoming and outgoing mails on behalf of the company.
- Quickly address problems even with the most demanding customers and also Proactively inform customers of pending delays.
- Answers customers question professionally.
- Maintaining the reception area.
- Give daily and weekly report to head of unit on customer feedback and daily job schedule.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.
- Confirm patient eligibility the insurance company they are registered with.
- Review referrals and authorizations.
- Gets approval and authorization codes for patients before any treatment is carried out.
- Follow all regulations and guidelines set in the agreement between the health insurance companies and ZOOM 36 Dental Clinic.
- And any other adhoc duties as assigned.
SKILLS:
- Superb organization skills
- Good communication skills
- Multitasking
- Ability to prioritize independently
- Decision Making
- Project management abilities
- Accuracy
- Punctuality
- Outstanding inter-personal skill
- Proficient in Microsoft applications.
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
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