1 week ago
Job title : Customer Satisfaction Representative
Job Location : Nigeria
Deadline : July 17, 2024
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Job Purpose
- The Customer Satisfaction Representative will be responsible for ensuring the highest level of customer satisfaction through effective communication, sales expertise, and exemplary service delivery.
- The primary focus of this role will be on promoting and selling DSL products while addressing customer inquiries, resolving concerns, and fostering positive relationships
Roles and Responsibilities
- Promote and sell DSL’s range of medications and vaccines to veterinarians, poultry farmers, and agricultural businesses within the designated territory.
- Build and maintain strong relationships with existing customers while actively seeking out new business opportunities.
- Provide product information, demonstrations, and technical support to customers to ensure proper usage and maximize product efficacy.
- Develop and implement sales strategies to achieve or exceed sales targets and objectives.
- Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
- Prepare and submit accurate sales reports, forecasts, and other administrative tasks in a timely manner.
- Collaborate with the marketing team to develop promotional materials and campaigns to support sales efforts.
- Serve as the primary point of contact for customers regarding inquiries, orders, product information, and support related to DSL’s poultry drugs and vaccines.
- Build and maintain strong relationships with customers through proactive communication and timely response to their queries and concerns.
- Provide product education and training to customers to ensure proper usage, handling, and storage of poultry drugs and vaccines.
- Coordinate with the logistics and operations team to ensure accurate and timely delivery of orders to customers.
- Address customer complaints and resolve issues promptly and effectively, escalating complex issues to the appropriate departments when necessary.
- Conduct regular follow-ups with customers to gather feedback, assess satisfaction levels, and identify areas for improvement.
- Assist in the development and implementation of customer satisfaction initiatives and strategies to enhance the overall customer experience.
- Maintain accurate records of customer interactions, transactions, and feedback.
Qualifications
- Bachelor’s Degree in Veterinary Medicine, Animal Science, Agriculture, Business Administration, or a related field.
- Minimum of 1 year of experience in sales, preferably in the pharmaceutical or agricultural industry, post NYSC.
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to effectively manage customer relationships and resolve issues in a professional and diplomatic manner.
- Knowledge of poultry farming practices, veterinary medicine, and pharmaceutical products is preferred.
Required Skills and Competencies:
- Customer Service Excellence
- Product Knowledge
- Communication Skills
- Problem-Solving Abilities
- Relationship Building
- Organizational Skills
- Technical Proficiency
- Adaptability and Flexibility
- Teamwork and Collaboration
- Industry Knowledge
Expected Behavioral Competencies:
- Customer Focus
- Adaptability
- Problem-Solving Orientation
- Communication Effectiveness
- Team Collaboration
- Initiative and Proactivity
- Resilience
- Ethical Conduct
- Time Management
- Continuous Learning
- Image/brand representation of the company.
How to Apply for this Offer
Interested and qualified candidates should send their updated Resume / CV to: [email protected] using the Job Title as the subject of the email.
- Sales / Retail / Business Development jobs
- Customer Satisfaction Representative jobs