City Operations Lead – Benin needed at Workforce Group

Job Description

We are seeking to hire a City Operations Lead for our client, one of Africa’s Food and beverage companies. The ideal candidate will spearhead the efforts to grow the city’s market presence, optimise operations, and enhance customer relationships. Your leadership will be crucial in driving sales, expanding our client base, and elevating customer satisfaction and retention.

Requirements/Skills:

• Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists.
• Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand.
• Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly.
• Customer Base Expansion: Strategically increase the city’s customer base using various acquisition channels, focusing on enhancing retention rates.
• Client Management: contact centre operations to reduce customer churn and improve retention.
• Premium Client Management: Directly manage premium clients, focusing on increasing value and organisation share of wallet.
• Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts.
• Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans.
• Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions.
• Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations.
• Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings.
• Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts

Experience: 6-8 years