Business Analyst, Strategic Operations needed at Hugo Technologies
Job title : Business Analyst, Strategic Operations
Job Location : Lagos
Deadline : May 25, 2024
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About Us
What You’ll Be Doing
- We are looking for a great problem solver, an excellent relationship builder, a project manager, and a process optimizer.
- The role is focused on process excellence to scale our operations.
- Review and re-imagine policies, processes and manage end-to-end projects and programs that involve conceptualization, design and technology implementation.
You’ll Own
Process Excellence
- Conduct time and motion diagnostics to explore opportunities of process redesign across Shared Services and Service Delivery workstreams
- Identify and implement process improvements as needed to enhance the customer experience, quality and productivity
- Improvements could be in any area that directly or indirectly impacts customer experience (eg, processes, systems, people/skill sets and training)
- Identify opportunities for process automation to support the ongoing growth and scaling of operations
- Draft process documentation, SOPs and identify quality controls to constantly upgrade both client and workforce experience
- Build a knowledge repository of SOPs and best practices
- Develop and implement a comprehensive internal audit framework derived from SOPs and service-level agreements
Project Delivery
- Lead and manage projects related to process optimization and automation
- Partner with cross-functional teams (incl. IT, Operations) to effectively deploy technology solutions
- Manage the communication of overall project plans, progress, and risk to stakeholders across the organization
- Effectively prioritize with agile project management principles to ensure timely delivery
Data Analytics
- Build and maintain data-driven dashboards to track key performance indicators (KPIs) and quality metrics across Shared Services and Service Delivery workstreams
- Analyze data and identify trends to propose data-driven solutions for process improvement
- Continue to re-engineer and optimize the instrumentation (dashboards, reports, tools) designed to measure and alert on lagging/leading KPIs
What Success In This Role Looks Like
- Short-term: Successful build out of processes, controls and sustainable routines for a global compliance program
- Mid-term: Identify and launch initiatives derived from the engagement channels to improve the workforce experience and steer operational performance
Qualifications & Experience
- Proven track record in optimizing core business processes, backed by evidence
- Use of robust, yet flexible optimization methodologies, driven by analytical thinking
- Success in both startup and mature organizational settings, with a deep grasp of excellence standard
- Proficiency in Advanced MS Excel or Google Sheets, and intermediate skills in productivity tools like Google Workspace or Microsoft Office
- Proficiency in data interpretation and manipulation, with meticulous attention to detail
- A problem-solving mindset with a strong sense of accountability and mentorship skills, capable of delivering structured solutions to challenges and thriving in ambiguous situations
- Strong communication skills and ability to excel in a fast-paced environment
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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