Guest Service Agent / Receptionist needed at Garden Top Hotel – Apply Now
Job title : Guest Service Agent / Receptionist
Job Location : Lagos
Deadline : June 26, 2023
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Job Description
- To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
- To establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available opportunity. To maintain a high standard in personal appearance and demeanour.
- To have a good working knowledge of all departments of the Hotel. To have a full understanding of all equipment within the Front Office including Aremis, Quadranet, Paging Systems, Word and Email.
- To be familiar with all reservation tasks in order to cover this role if required. To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager availability, prices and any restrictions.
- To be well-informed of the market; – all aspects of accommodation as well as traditional sales areas in F & B and other hotel services.
- To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up.
- To know and understand the current policies and procedures of the Hotel and Spa.
- To be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
- Ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
- To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be familiar with how to rectify these and explain fully, adjusting if necessary.
- To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance.
Requirement
- Candidates should possess a B.Sc / HND qualification.
How to Apply for this Offer
Interested and qualified candidates should send their CV and Cover Letter to: hrmanager-ng@gardentophotel.com using the Job Title as the subject of the email.
Note: Please those residing with the Amuwo Odofin, Festac, Ago Palace and its environs should apply.
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