Payment and Settlement Officer needed at Opay Nigeria – Apply Now
Job title : Payment and Settlement Officer
Job Location : Lagos
Deadline : June 01, 2023
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Job Summary
- The Ideal professional ensures that all assigned reports are accurately and timely reconciled to show a true and fair view of processed transactions with partner organizations including banks, payment processing networks, and service providers.
- Facilitate complete and accurate processing of settlement figures for all transactions/products by ensuring that required due diligence is performed. Operate and monitor the critical backend payment processes that allows the organization to deliver an industry-leading payments experience to merchants, Banks and 3rd party partners.
Key Responsibilities
- Perform reconciliation for the Products and Partner settlement and provide report to Lead, reconciliation and settlement
- Identify and resolve settlement discrepancies and outstanding.
- Identify and recoup funds from Technical Payment glitches.
- Attend to all queries from clients on payments and ensure they are resolved promptly.
- Liaise with Bank Settlement team to ensure reconciled funds are transferred to the account.
- Contribute to and maintain system standards within the Opay’s payment service.
- Carry out income/fees reconciliation with Settlement banks, Acquirer processors Payment service providers, NIBSS and other clients and ensuring value is transferred to Opays account promptly.
- Perform daily/weekly analysis of bill payment data: Trends, failure rates etc and extract Business Intelligence from payment data.
- Ensure daily reconciliation of and correct postings into Recons template of Opay Products and other electronic channels transactions.
- Verify the incoming and outgoing payment reports.
- Processing Settlement to Merchants.
- Resolution of Customer issues.
- Daily management of our dispute management process on behalf of our merchants and acquirers across the continent.
- Provide email and phone support to acquirers and merchants for any dispute related issues.
- Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
- Provide email and phone support to merchants for any refund related issues.
- Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible.
- Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise.
- Regularly compile and share insights and trends gleaned during the dispute management and refunds process
- Any other functions as assigned by Management/Supervisor
Requirements
- Minimum of B.Sc in Accounting or related courses.
- Professional certification such as ICAN,ACCA, CFA etc. is desired
- Minimum of 3 years working experience in cards/mobile/payment finance, fully integrated in all aspects of settlement and daily reconciliation process
- Detailed understanding of the operational aspects of payment cards, mobile payments and banking industry.
- Previous experience within a Reconciliation, Settlement or Middle Office environment.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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