Senior Global Relationship Manager – Banking Infrastructure needed at TransferGo

• We’re looking for a Senior Global Relationship Manager to join our Banking Infrastructure team as our first team member based in Lagos, Nigeria.
• The successful candidate will become part of a lean team distributed across our office locations, operating globally to maintain and expand our network.

What you’ll be responsible for:

• Taking ownership of a range of regular and critical partner-facing processes, including activities such as initial market scoping, contract and pricing negotiations, onboarding applications, external audits, AML/KYC reviews and due diligence questionnaires;
• Creating and owning the B&I partner roadmap for your assigned markets, pitching this internally to gain approval and inclusion into the TransferGo expansion strategy;
• Working closely with your local and regional TransferGo colleagues to deliver the agreed company strategy across our African markets, starting with Nigeria ensuring you understand the payments landscape, our peer group, and what our users need. We remit money to and from a variety of users globally, leveraging various payment methods, with complex regulatory, technical and financial risks. You’ll relish the challenge of helping to solve this complex problem!
• Personally managing a portfolio of assigned relationships and exploring potential partnerships with banks & other partners across your assigned region – running many parallel processes including detailed onboarding & due diligence procedures;
• Effectively prioritising a wide range of complex, competing goals in order to deliver what’s best for the business and be responsive when things go wrong;
• Solving problems & bottlenecks when you find them. We’re growing fast, and everyone is responsible for highlighting challenges, proposing solutions, and taking ownership;
• Managing interactions with all internal teams such as Product & Development, Compliance, Finance and Marketing, to ensure we stick to challenging deadlines, deliver a robust service and grow our business in line with targets.

Who are we looking for?

• An ambitious and self-driven Relationship/Account/Business Development/Project Manager with experience working with/for financial or payments institutions (or similar regulated fast-moving high-growth industry);
• Professional experience in some of the following: relationship, account or project management, conflict management, stakeholder management, commercial negotiations & pricing discussions, recent fintech & payments trends, commercial/transactional banking;
• Experience in dealing directly with local Nigerian regulators (e.g. CBN) and legal firms regarding payments licensing & regulations;
• As the first B&I hire in Nigeria, you must be adept at working with remote teams to build relationships, manage workload and achieve agreed business objectives;
• Fluency in English is mandatory, plus one additional business language is desirable.
• Experience working within a structured CRM environment to track client and/or partner interactions and projects (familiarity with Salesforce, HubSpot etc);
• Analytical, detail-oriented and technical to the extent we’d expect for a role at a rapidly growing, data-driven fintech (proficiency in Excel, Tableau and other common data tools is a plus);
• Ability to learn fast and interact with people and build effective relationships across different locations and cultures.