Collections Specialist needed at FairMoney
Job title : Collections Specialist
Job Location : Abuja
Deadline : June 14, 2024
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Roles and Responsibilities
Your mission will be to :
- Plan a course of action to recover outstanding payments.
- Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
- Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
- Listen actively to customers and ensure conversation is collection-driven.
- Advise customers on their payment options and best methods of payment.
- Properly document information from the conversation.
- Negotiate payoff deadlines or payment plans.
- Create trust relationships with debtors when possible to avoid future issues.
Requirements
- A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
- Apt in negotiating and persuading.
- Good knowledge of the collection process and approach.
- Excellent collaborator and team player
- Excellent communication skills, both oral and written.
- Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
- You may have an understanding/working knowledge of a collections system (advantageous)
- You should be comfortable with skills in Microsoft Office/Google Workspace.
- You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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