General Manager needed at Landmark Africa Group
Job title : General Manager
Job Location : Lagos
Deadline : April 21, 2024
Quick Recommended Links
Overview:
- We are seeking a highly motivated and experienced General Manager to oversee the operations of our Upside Down House attraction.
- The General Manager will be responsible for ensuring the successful management of all aspects of the Upside Down House, including operations, guest experience, staff management, and revenue generation.
Responsibilities:
Operations Management:
- Oversee day-to-day operations of the Upside Down House attraction, ensuring smooth functioning and adherence to safety protocols.
- Manage ticketing, scheduling, and visitor flow to optimize guest experience.
- Coordinate with maintenance staff to ensure the facility is well-maintained and in optimal condition.
Guest Experience:
- Ensure an exceptional guest experience by maintaining high standards of cleanliness, safety, and customer service.
- Implement strategies to enhance visitor engagement and satisfaction.
- Address guest inquiries, feedback, and complaints in a timely and professional manner.
Staff Management:
- Foster a positive and collaborative work environment, promoting teamwork and employee development.
- Conduct regular performance evaluations and provide constructive feedback to staff members.
Financial Management:
- Develop and implement strategies to drive revenue and achieve financial targets.
- Monitor expenses, budgets, and financial performance, identifying areas for improvement and cost-saving opportunities.
- Prepare and present regular reports on financial performance and operational metrics to senior management.
Marketing and Promotion:
- Collaborate with the marketing team to develop promotional campaigns and marketing initiatives to attract visitors and increase attendance.
- Establish partnerships with local businesses, schools, and community organizations to promote the Upside Down House.
Qualifications:
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field. Master’s degree preferred.
- Minimum of 5 years of experience in a managerial role within the hospitality, tourism, or attractions industry.
- Strong leadership abilities with proven experience in staff management and team building.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.
- Demonstrated ability to develop and execute strategic plans, achieve financial targets, and drive business growth.
- Knowledge of safety regulations and best practices in the attractions industry.
- Flexibility to work weekends, holidays, and evenings as needed.
How to Apply for this Offer
Apply by sending your resume and cover letter to: recruitment@landmarkafrica.com
- Hospitality / Hotel / Restaurant jobs
- General Manager jobs